Frequently Asked Questions

Most dogs do very well in a calm, well managed home environment. We focus on routine, clear boundaries, and giving dogs time to adjust without pressure.

We keep numbers limited so every dog receives proper attention and the home environment remains calm and manageable.

Interaction is carefully managed and based on temperament and compatibility. Not every dog wants constant company and that's respected.

That's something we're very used to. Care is adapted to suit the dog, with additional routine, space, or downtime where needed.

No - and we'll always be honest about that. Some dogs need a different environment, and if we don't feel home boarding is suitable, we'll tell you.

Yes. Dogs are supervised throughout the day, with planned rest periods buil5 into their routine.

We're experienced in supporting first time boarders. Dogs are given time to settle and are never rushed into interaction or unfamiliar routines.

We'll guide you before your stay, but this usually includes your dog's usual food, medication if required and any familiar items that help them settle.

Between 9am and 4pm, this avoids upsetting dog's routines. Please do not book boarding without first checking your flight times and expected return home time. Boarding is charged on a 24 hour basis, if your drop off or collection time goes beyond your booked 24 hour period, additional costs will apply.

Because we offer limited home boarding spaces, cancellations can be difficult to fill at short notice.

• Cancellations made within 7 days of the boarding start date are charged at full cost of the booking.
• For bookings exceeding £100, a £100 non-refundable and non-transferable deposit is required to secure the booking.
• For bookings under £100, the full cost of the booking is taken upfront and is non-refundable and non-transferable.
• Deposits cannot be transferred to alternative dates or future bookings.